Shipping policy

Shipping Policy for Crescent Housewares

Welcome to Crescent Housewares. This Shipping Policy outlines our standard practices and procedures for processing and shipping orders to our customers. By placing an order with us, you agree to this policy.

1. Processing Time:

  • Orders are typically processed within 1-2 business days. Processing time does not include weekends or holidays.

2. Shipping Methods:

  • We offer several shipping options to meet your needs, including Standard Shipping, Expedited Shipping, and Priority Shipping. The available options for your order will be presented at checkout.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. Accurate shipping costs will be provided at checkout before you complete your purchase.

4. Delivery Times:

  • Standard Shipping: 5-7 business days after processing.
  • Expedited Shipping: 2-3 business days after processing.
  • Priority Shipping: 1-2 business days after processing. Please note that these are estimated delivery times and can vary based on factors outside of Crescent Housewares’ control.

5. International Shipping:

  • We currently offer international shipping to select countries. International shipping rates and delivery times vary by destination.

6. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email that includes a tracking number. You can use this number to track your package’s journey to your doorstep.

7. Shipping Restrictions:

  • Certain items may have shipping restrictions due to size, weight, or legal restrictions in the destination country.

8. Lost or Damaged Items:

  • If your order is lost in transit or arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue, whether it be replacing the item or processing a refund.

9. Returns and Exchanges:

  • Please refer to our Return Policy for information on how to return or exchange items.

10. Contact Us:

  • If you have any questions or concerns about your order or our shipping policy, please contact us at info@crescenthousewares.com or speak with one of our Customer Care Specialists at (424) 438-9505.

Crescent Housewares is committed to providing our customers with timely and efficient delivery of their orders. Thank you for shopping with us.